A Personal Message from Dr. Neuwirth:
Since the beginning of my career, my mission has been to humanize healthcare – to make it a more respectful, empathetic and seamless experience. I’ve had many roles – from primary care physician to medical educator, to medical director, to physician executive. Throughout the nearly three decades of my career, the system-wide story has largely remained the same: people want and need to be treated better.
The problems in healthcare delivery impact the quality, safety and outcomes of care in ways that are disturbing. The consumer experience lags years behind other industries. And the impact of healthcare costs, which continue to rise, are devastating to individuals, families, municipalities and our country’s economic sustainability.
Over the past few years I’ve arrived at three major realizations:
None of this is a criticism of the dedicated professionals and staff serving within healthcare delivery – trying to hold a flawed and severely limiting system together. From my perspective, reframing healthcare will be a lifeline for those that serve within the system as much as for those being served by the system.
My goal here is to create the space, time, and a scale-able and sustainable path for how to create better healthcare. The stakes are high. Lives are at stake – those of our families and friends, our fellow citizens, as well as our future generations.